How far is the zoo and directions to the Zoo?
The zoo is a 10-minute drive away from the hotel, just follow the elephant signs.
Do you sell Zoo tickets at a reduced rate?
We suggest you buy your tickets online in advance from Colchester Zoo
Other than the Zoo what is there for families with children to do nearby?
We have a range of other local attractions within close proximity of the hotel such as: Colchester Castle, Hedingham Castle, Go Bananas, Bowling, Leisure World, East Anglian Railway Museum.
How far is it to the town centre and can I walk?
The town centre is around 10-15 minutes away depending on traffic.
Travelling by bus to the town centre.
The bus route into the town centre is the 88 bus this goes quarter to and quarter past every hour.
Is the car park free to use and do you have enough spaces for all your guests?
Yes, please ensure you enter your registration on arrival.
Do all the rooms have a fridge?
Executive rooms come with an in-room fridge. We also offer fridge storage behind our reception desk so please speak to a member of staff if you would like to store items in here,
What's the difference between a standard room and an executive room?
Our executive rooms offer more space and luxury touches to make your stay extra special. Some items include a fridge with complimentary water and chocolate, In-room electronic safe, Dressing gowns and slippers. All on the ground floor.
What are the pool opening times?
Weekdays 6.30am - 10pm Weekends 7am - 9pm.
Is there an additional charge for a late checkout?
Yes, £10 per hour afternoon 12 noon BST for non-IHG Elite Members and subject to availability.
Do you offer any toiletries?
Is the swimming pool included within the room rate?
Is not included in room rate rather a complementary facility when staying with us.
Is there a time that children are/aren't allowed in the pool?
Children must always be accompanied by an adult when using the pool facilities.
Are towels provided at the swimming pool?
Yes, at no cost.
Do all exec rooms have dressing gowns?
Yes including slippers.
How many children can be in a family room when there are two adults also?
Children 12 and under stay and eat free but a maximum of two children per room. For toddlers (under 3) a travel cot can be added.
Are there any extra charges for having a travel cot set up in the room?
No, this is complimentary.
What time is breakfast?
Weekdays 6.30 - 9.30
Weekends 7 - 10.30
What time is check out?
12 noon BST.
Do you have an ATM machine here?
Not the hotel but at Sainsbury's which is about three-minutes drive away just over the A12 roundabout.
Do we do cashback?
No, we don't offer cashback services.
Where is the nearest shop?
Sainsbury's is about 3 minutes drive away just over the A12 roundabout. If you are not driving then we do not recommend this but there is a village shop located a 15-minute walk away.
Do we have a shuttle bus?
No, but we can arrange for a taxi pick up at your own cost.
Does the hotel provide laundry service?
No, but we do have an arrangement in place with a local laundrette.
Where is the nearest postbox?
The nearest postbox in a 5-minute walk away from the hotel.
Does the hotel have universal adaptors?
Subject to availability, Yes.