Holiday Inn Colchester

Holiday Inn Colchester
Abbotts Lane, Eight Ash Green,
Colchester
CO6 3QL, UK

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Frequently asked questions


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Q*How far is the zoo and directions to the Zoo.

A* 10 minutes drive. Follow the elephant signs.  

 

Q*Do you sell Zoo tickets at a reduced rate.

A* We have a Room package that includes zoo tickets

 

Q* Other that the Zoo what is there for families with children to do nearby.

A* Colchester Castle, Hedingham Castle, Go Bananas, Bowling, Leisure World, East Anglian Railway Museum.

 

Q* How far is it to the town centre and can I walk

A* 10-15 minutes depending on traffic. No easy way to pass A12 so we wouldn't recommend it. 

 

Q* Bus times to the town and back.

A* Bus is the 88 and goes quarter to and quarter past every hour.

 

Q* How much is a taxi to Colchester and can you book me one.

A* Around £10, Yes.

 

Q* Is the car park free to use and do you have enough spaces for all your guests

A* Yes

 

Q* Do all the rooms have a fridge in.

A* No, only the exec rooms but we have a fridge behind reception which can be used for a few items.

 

Q* Whats the difference between a standard room and an executive room.

A* A fridge with complimentary water and chocolate, In-room electronic safe, Dressing gowns and slippers. All on the ground floor.

 

Q*What are the pool opening times.

A* Weekdays 6.30am -10pm Weekends 7am -9pm. 

 

Q* Is there an additional charge for a late checkout?

A* Yes £10 per hour afternoon 12 noon BST for non IHG Elite Members and subject to availability  

 

Q* Do we have any hair conditioner in stock?

A* Yes, subject to availability and on request.

 

Q* Do we provide any body lotion?

A* Yes, subject to availability and on request.

 

Q* Is the swimming pool included within the room rate?

A* Is not included in room rate rather a complimentary facility when staying with us 

 

Q* Is there a time that children are/aren't allowed in the pool?

A* No, but they always have to be accompanied by an adult.

 

Q* Are towels provided at the swimming pool?

A* Yes, at no cost

 

Q* Do all exec rooms have dressing gowns?

A* Yes including slippers.

 

Q* How many children can be in a family room when there are two adults also?

A* 2 children under 12. If there is a toddler (under 3) a travel cot can be added.

 

Q* Are there any extra charges for having a travel cot set up in the room?

A* No, it is complimentary

 

Q* What time is breakfast?

A* Weekdays 6.30-9.30 Weekends 7-10.30.

 

Q* What time is check out?

A* 12 noon British Standard Time

 

Q* Do we have an ATM machine here?

A* No at the hotel but at Sainsbury's which is about 3 minutes drive away just over the A12 roundabout.

 

Q* Do we do cash back?

A* No we don't offer cash back services.

 

Q* Where is the nearest shop?

A* Sainsburys is about 3 minutes drive away just over the A12 roundabout. If you are not driving then we do not recommend this but there is a village shop located 15 minute walk away.

 

Q* Do we have a shuttle bus?

A* No but we can arrange for a taxi pick up at your own cost 

 

Q* Does the hotel provide laundry service?

A* No but we do have an arrangement in place with a local laundrette    

 

Q* Where is the nearest postbox?

A* 5 minute walk away from the hotel.

 

Q* Does the hotel have universal adaptors?

A* Subject to availability, Yes.

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